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Hearth Support

Need help with Hearth? The checks below resolve the most common HomeKit, purchase, and sync problems. You can contact the developer directly if the problem continues.

Before contacting support

  1. Confirm the iPad is signed into iCloud and Apple’s Home app can see the expected home and accessories.
  2. In Hearth, open Settings and refresh HomeKit data.
  3. For Hearth Pro purchase problems, open Settings, select Hearth Pro, and use Restore Purchases.
  4. For iCloud settings sync, confirm both iPads use the same iCloud account and iCloud Sync is enabled in Hearth.

Contact

Email hi@ajaxjiang.com. Include the Hearth version and build number, iPad model, iPadOS version, and a short description of what happened.

Protect your household data

Do not include HomeKit home, room, accessory, or sensor names and identifiers; addresses; purchase receipts; or screenshots that reveal private household information. Read the Hearth Privacy Policy.

Display safety

Running any mostly static interface for long periods may contribute to image retention, OLED burn-in, uneven pixel aging, or LCD/backlight discoloration. Auto-sleep, Night Mode, OLED protection, lower brightness, and varied content may reduce risk but cannot eliminate it.